The following are answers to some frequently asked questions. If you have a question that is not answered below, please click on "help" and send us your inquiry. We'll respond as quickly as possible.

General Questions:

1. What is Jobhawk.com?
2. What are key features of Jobhawk.com?

Browser Questions:

1. What browser should I use?
2. Why do I sometimes get an error message when I click on my browser's "Back" button?
3. Why did I receive an error message indicating my session has expired?

Username and Password Questions:

1. I selected a Username but I got an error indicating this name already exists. What should I do?
2. I forgot my password. Can I retrieve it or get a new one?
3. I manage my company's Jobhawk.com account. Can I set up other users in my company?

Registration Questions:

1. How do I change my registration information?
2. Do you share my information with other companies?

Job Posting Questions:

1. How will my job posting look to candidates?
2. Can Jobhawk help me write my job posting?
3. I'm inundated with responses. How can I find the best ones?
4. How much does it cost to put a job posting on Jobhawk.com
5. How do I remove a job posting?
6. Are refunds available?

Search Questions:

1. What is the best way to search for a candidate?
2. Can I save my search queries?

Candidate Manager Questions:

1. Can Jobhawk.com select the best candidates for me?
2. I manage our Jobhawk.com account. How can I have applications sent to other hiring managers?

General Questions:

What is Jobhawk.com?
Jobhawk.com is a full service online resource centre for job seekers, employers and recruiters. From this site employers and recruiters can post job opportunities, search for qualified candidates and manage job applications.

All visitors to our site can browse job postings and read articles. However, to take full advantage of what Jobhawk has to offer employers and recruiters should register. It only takes a few minutes and it may help you secure the right candidate for your position!

To register as an employer or recruiter, simply click on "Register Now" in the right margin of our Home page.

What are key features of Jobhawk.com?
Jobhawk provides employers and recruiters with an easy to use interface, multiple region searches, candidate alerts and multi-user accounts.

Browser Questions:

What browser should I use?
Windows users should use Microsoft Internet Explorer version 5.5 and above or Netscape Navigator version 6 and above. Mac users should use Internet Explorer version 5 and above or Safari version 1.0 and above.

Why do I sometimes get an error message when I click on my browser's "Back" button?
Because of the way Jobhawk and many other advanced websites operate, the best means to navigate the site is by using the navigation bar and links within the site. You can access all pages of the site this way or by using our Site Map. You should not use your browser's "Back" button for site navigation.

Why did I receive an error message indicating my session has expired?
For security, your session will automatically time out after 20 minutes of inactivity. This is a security measure to help prevent someone else in your office from using your account.

Username and Password Questions:

I selected a Username but I received an error indicating this name already exists. What should I do?
Please select another username that will be easy for you to remember.

I forgot my password. Can I retrieve it or get a new one?
Yes. On the jobhawk.com homepage, click on "Forgot Password" under the Employer & Recruiter login boxes. You will be asked to enter your username, the answer to your personal question, and your postal code. Your password will then be automatically reset. We strongly advise you to change this temporary password next time you login.

To change your password, login to your account with your Username and temporary password. Then select the "Company Profiles" tab. Click on "Edit Information" and scroll down to the password section and enter your new password. Be sure to press "Update" at the bottom of the screen to store your new password.

I manage my company's Jobhawk.com account. Can I set up other users in my company?
Yes, additional user accounts can be purchased for a nominal fee. The additional users will be able to access all of the features of your primary account except they will not be able to purchase any of Jobhawk's packages or services for your account.

Registration Questions:

How do I change my registration information?
Log in and select the "Company Profile" tab, then click the "Edit Information" button. You will be able to change all your information except your e-mail address. If your e-mail address changes please create a new account.

Do you share my information with other companies?
No. Never. Your personal information is stored only for billing purposes or to contact you if necessary. Please see our privacy policy for more details.

Job Posting Questions:

How will my job posting look to candidates?
You can preview your job posting when you create it or at anytime from the Job Management screen. Just hightlight the posting you would like to see and click "View". You will see a copy of your posting as it appears to candidates.

I'm inundated with responses. How can I find the best ones?
If you have selected Jobhawk.com as one of your Application Methods, it's easy to find the best applicant. Just go to the Candidate Manager, click the appropriate job posting and a list of applicants will appear. You can then use the keywords to find the applicants whose résumés include the skills or traits you think the ideal candidate should possess.

You can also include Pre-Screening Filters when you create your job posting. With this feature, Jobhawk will automatically rank all the applicants according to your specifications. You can view the rankings on the Candidate Manager tab. Select the appropriate job posting and choose View Applications. To use this feature, you must choose to receive job applications on Jobhawk.com.

How much does it cost to put a job posting on Jobhawk.com
Our rates are very competitive. We offer discounts when you purchase 3 or more job postings at one time. You can post your opportunity to more than one job category and location at no extra charge. Click here to view our fee schedule.

How do I remove a job posting?
Log in to your account in the Employer & Recruiter section and select the "Job Manager" tab. Find the job you want to remove and click the radio button under the DELETE column. Click the "GO" button in the same row to remove the posting.

Are refunds available?
Since jobs can be posted immediately upon payment, we regret that we cannot offer refunds. You can however, edit your job posting at anytime.

Search Questions:

What is the best way to search for a candidate?
You can find candidates by searching our résumé database. To use the search capability you must login and be authorized to use the search features. On the search screen enter keywords and select the appropriate parameters from the drop-down selections. The more fields you input or select the narrower your search becomes.

The keyword search is an important field. Follow these tips for best results:

Enter multiple words, delimited by commas or spaces, to return candidates who match all your keywords. Use double quotes (" ") to indicate a phrase.

Can I save my search queries?
Yes. Once you have purchased the "Search Jobhawk Database" feature you will have the ability to create and delete an unlimited amount of Saved Searches.

Candidate Manager Questions:

Can Jobhawk.com select the best candidates for me?
Yes. In addition to selecting prescreening filters for your job criteria, you can input and rank five of your own questions. You may select from True|False, a range of Most Likely|Least Likely or multiple choice questions. These questions will then be presented to potential candidates when they apply electronically through Jobhawk. The candidates are automatically ranked according to their answers. You can view the rankings by going to Pre-Screening, selecting the appropriate posting and choosing View Applications.

Please note that you must choose to receive your applications on Jobhawk.com to use this feature.

I manage our Jobhawk.com account. How can I have applications sent to other hiring managers?
Easy. With Jobhawk.com you can specify anyone you wish to receive résumés. You can do this by using the features within Job Manager. When you create a new job posting, or edit an existing posting, enter the contact information for the person who should receive the applications. You can also determine if the contact person's name should appear in your listing by selecting "Show Contact Name".

Please note: you should be careful to ensure that the information that appears in your job posting matches the Application Methods you have selected. For example, if you choose to receive applications by fax, make sure your fax number appears in the posting.